If you can't find an applicant, don't worry! Here are some solutions to try:

Search for the applicant by name

If you remember the applicant's name, you can use the search bar in the upper right corner to find them. Click the magnifying glass, type part of the applicant's name, and hit enter on your keyboard or click the magnifying glass with the white background to search for the applicant.


If you remember something about the applicant that isn't their name, you can click 'Advanced Search' link to search by different criteria.

Clear your filters and change your 'Sort by' and 'Group by' options

If you don't remember the applicant's name but you know that they applied recently, try this: (1) click 'Reset All Filters'; (2) click 'Sort by' and select the checkbox next to 'Application Date (New to Old)' and (3) click 'Group by' and select the checkbox next to 'Do Not Group'. This will show your most recent applicants first, regardless of the job to which they applied.

reset all filters

Sort by

Do Not Group

Ensure you have access to the applicant

If you learned about the applicant via email does not necessarily mean you have 'access' to that applicant. If the applicant applied to a job in a location or department to which you don't have access, you'll need an administrator on the account to grant you access to view the applicant. Here's how to do that: How do I give my employees access to the locations they manage and the applicants they should be able to see?

An exception to this is if you are an administrator of your account. Administrators can view all applicants, regardless of the location or job to which they applied. If you're an administrator of an account and you still can't find an applicant, please contact us using the 'Contact Support' link at the top of the page. We're happy to help!