An applicant can take three possible actions on an offer you send them:
  • Accept the offer
  • Reject the offer (and leave optional comments)
  • Request Changes to the offer (if you have this option enabled on your account — contact us if you would like it.
View an example of what an offer looks like to an applicant: What does an offer letter look like to an applicant?


Here is what happens in each situation:

  • The applicant accepts - The applicant will be prompted to sign the offer, and a PDF of the signed offer is generated. A link called 'Offer Letter' will appear under the applicant's Offer hiring step — clicking it allows you to view the signed offer. Whoever on your account is set on the offer letter template to be notified of the acceptance will be emailed. The applicant will also be sent a PDF of their signed offer.
  • The applicant rejects - The applicant has the option to leave comments regarding why they rejected the offer. Whoever on your account is set on the offer letter template to be notified when an applicant rejects the offer will be notified. The applicant will get a confirmation email that they successfully rejected the offer. If you wish, you can send the applicant a new offer reflecting requested changes.
  • The applicant requests changes - The applicant will be required to enter comments regarding what changes they would like to be made. Whoever on your account is set on the offer letter template to be notified will be emailed regarding the request, along with the applicant's comments. You may then click the 'Update' link under the applicant's offer step to update the offer and re-send it to the employee with their changes. (Note: Make sure you add a user to the offer letter template who should be notified when the applicant requests changes).

To designate who should receive notifications in each of these situations, you must adjust the notification settings on a particular offer letter template. More info: How do I adjust offer letter notification settings?