If you successfully add a new user to CareerPlug from the Account > Users tab (see: How do I add a new user to my account?), you see a message at the top of your screen letting you know the employee has been added, and the employee will automatically receive an email from the system with login details.

Note: If the user's email address is entered incorrectly, they will not receive this email or have the ability to set or reset their password. You will first need to update the user's email address (for security reasons, only admin users can do this) and then send them a new reset password email. More info: How do I change a user's email address?

If you update an employee from the Users page to give them a higher level of access to CareerPlug, they will not receive an email. Here are the options for them receiving a login:

Option 1: You can send the user a password reset email by going to Account > Users and clicking their name or clicking the 'Edit' link to edit their record. On the top of this page, click the 'Send Reset Password Email' link, and the user will be sent a link to set their password.

Send reset password link

Option 2: The user can go to app.careerplug.com on their own and click the 'Forgot your password?' link. The user will be sent an email with a link to set their password. Note: The link in this email contains a token that can only be used for 24 hours. If the user waits more than 24 hours to set their password, the link will not work. In this case, the user should simply visit app.careerplug.com and click the 'Forgot your password?' link again to generate a new email with a new link.

 Forgot Password link