Creating your own rejection email template

To edit the rejection emails that are sent to applicants, navigate to Account > Manage Hiring Process then click the Message Templates link on the left side of the screen.

navigate to manage message templates

In the drop-down menu at the top of the screen, select General Templates.

general templates

Scroll to the Applicant Rejection email and click Edit.

applicant rejection email

This will create a copy of the default email template for you to edit. Give it a new name so you can recognize this as your template.

name your new email

Click Update Message Template when you are finished.

Sending your rejection email

On the Applicants page, find an applicant you want to reject. Click the make Make Inactive button. Then, select the Send a Rejection Letter option. On the following page, you’ll see that your new rejection email template is the default. However, you may select any rejection email template on your account to use by adjusting the drop-down menu.

make an app inactive

send rejection email

send your preferred email